Shred ("we", "our", or "us") operates the Shred Surfer and Shred Instructor mobile applications. This Privacy Policy explains how we collect, use, and protect your personal information.
1. Information We Collect
When you use our apps, we may collect the following information:
- Account information: name, email address, phone number, and profile photo when you register.
- Location data: your device location (with your permission) to show nearby instructors and surf spots.
- Booking data: lesson details, dates, times, and communication between surfers and instructors.
- Payment information: payment method details are processed securely by our payment provider (Xendit). We do not store your full card details.
- Device information: device type, operating system, and push notification tokens for delivering notifications.
2. How We Use Your Information
- To provide and improve our surf lesson booking service.
- To connect surfers with instructors and facilitate bookings.
- To process payments securely through our payment partners.
- To send booking confirmations, reminders, and messages between users.
- To show you nearby instructors and group lessons based on your location.
- To send push notifications about booking updates and new messages.
3. Information Sharing
We do not sell your personal information. We share your data only in these cases:
- Between users: Your name, profile photo, and booking messages are shared with the other party in a booking (surfer or instructor).
- Payment processing: Payment details are shared with Xendit to process transactions.
- Legal requirements: If required by law or to protect the safety of our users.
4. Data Security
We protect your data using industry-standard security measures including encrypted connections (HTTPS), secure password hashing, and JWT-based authentication. Payment processing is handled by PCI-compliant payment providers.
5. Your Rights
You have the right to:
- Access and update your personal information through the app.
- Delete your account by contacting us.
- Opt out of push notifications through your device settings.
- Revoke location permissions through your device settings.
6. Data Retention
We retain your account data for as long as your account is active. Booking history and reviews are retained to maintain the integrity of the marketplace. You may request deletion of your account and associated data by contacting us.
7. Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email.
9. Contact Us
If you have questions about this Privacy Policy or your data, please contact us at:
Email: privacy@shredguru.app
Last updated: March 25, 2026